Privacy Policy

Your Privacy Matters to Us
Last Updated: November 2025

Introduction
At Ras Laffan Terminal Operations (RLTO), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website, you consent to the data practices described in this policy.

Information We Collect Personal Information:

We may collect personally identifiable information that you voluntarily provide to us, including:

• Name, job title, and company name
• Contact information (email address, phone number, mailing address)
• Business credentials and professional qualifications
• Information submitted through quotation requests, career applications, or contact forms
• Communication preferences and correspondence

Automatically Collected Information:

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Access times and pages viewed
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and respond to your inquiries and quotation requests
• Evaluate job applications and manage recruitment processes
• Provide, operate, and maintain our website and services
• Send administrative information, updates, and security alerts
• Communicate about events, news, and offers related to RLTO
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues, fraud, or security breaches
• Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: Trusted third-party vendors who assist in website operations, data analysis, and business services (bound by confidentiality obligations)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data transmissions
• Secure servers and firewall protection
• Restricted access to personal information
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Business operational needs

Your Rights and Choices
Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Correct inaccurate or incomplete data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@rlto.qa

Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

International Data Transfers
As a global energy logistics provider, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Data Protection Officer
Ras Laffan Terminal Operations (RLTO)
Ras Laffan Industrial City, State of Qatar
email: privacy@rlto.qa