Terms & Condition

Last Updated: November 2025

1. Acceptance of Terms
Welcome to the Ras Laffan Terminal Operations (RLTO) website. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, you must not access or use this website.

RLTO reserves the right to modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the modified Terms.

2. Website Access and Use

2.1 Eligibility
This website is intended for business professionals, partners, stakeholders, and individuals seeking information about RLTO’s services. You must be at least 18 years old or have parental consent to use this website.

2.2 Permitted Use
You may use this website solely for lawful purposes related to:
Learning about RLTO’s services and capabilities
Requesting quotations or business information
Submitting job applications
Accessing publicly available corporate information
Communicating with RLTO through designated channels

2.3 Prohibited Activities
You agree NOT to:
Use the website for any illegal or unauthorized purpose
Violate any local, national, or international laws or regulations
Infringe upon or violate the intellectual property rights of RLTO or others
Attempt to gain unauthorized access to any portion of the website or related systems
Transmit viruses, malware, or any code of a destructive nature
Interfere with or disrupt the integrity or performance of the website
Use automated systems (bots, spiders, scrapers) to access the website without permission
Misrepresent your identity or affiliation with any person or entity
Collect or harvest any personally identifiable information from other users

3. Intellectual Property Rights

3.1 Ownership
All content, features, and functionality on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of RLTO or its content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Limited License
RLTO grants you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes. This license does not include:
Any resale or commercial use of the website or its contents
Any collection and use of product listings, descriptions, or prices
Any derivative use of the website or its contents
Any downloading or copying of account information for another merchant’s benefit

3.3 Trademarks
“Ras Laffan Terminal Operations,” “RLTO,” and related logos, names, and marks are trademarks of RLTO. You may not use these marks without prior written permission.

4. User Submissions

4.1 No Confidentiality
Any information, suggestions, ideas, or materials you transmit to RLTO through this website (collectively, “Submissions”) shall be considered non-confidential and non-proprietary.

4.2 License to RLTO
By submitting information to RLTO, you grant RLTO a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submissions throughout the world in any media.

4.3 Prohibited Submissions
You agree not to submit any information that:
Is false, misleading, or inaccurate
Violates any law, regulation, or third-party rights
Contains viruses, malware, or harmful code
Constitutes spam or unsolicited commercial communications

5. Quotation Requests and Business Inquiries

5.1 Non-Binding Nature
Submission of a quotation request or business inquiry through this website does not create any binding obligation on RLTO to provide services, enter into negotiations, or establish a business relationship.

5.2 Accuracy of Information
You are responsible for ensuring that all information submitted through quotation requests or contact forms is accurate, complete, and current.

5.3 Response Timeframes
While RLTO strives to respond to inquiries promptly, response times may vary based on volume, complexity, and business priorities. Submission of an inquiry does not guarantee a response.

6. Disclaimer of Warranties

6.1 “As Is” Basis
This website and all information, content, materials, products, and services included on or otherwise made available through this website are provided by RLTO on an “as is” and “as available” basis, without warranty of any kind, either express or implied.

6.2 No Guarantees
RLTO does not warrant that:
The website will be uninterrupted, secure, or error-free
Information on the website is accurate, complete, reliable, current, or error-free
Defects or errors will be corrected
The website or servers are free of viruses or harmful components

6.3 Forward-Looking Statements
This website may contain forward-looking statements regarding RLTO’s business, operations, and future performance. Such statements are subject to risks and uncertainties that may cause actual results to differ materially from those expressed or implied.

7. Limitation of Liability

7.1 Exclusion of Damages
To the fullest extent permitted by applicable law, RLTO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
Loss of profits, data, use, goodwill, or other intangible losses
Damages resulting from your access to or use of or inability to access or use the website
Damages resulting from any conduct or content of any third party on the website
Damages resulting from unauthorized access, use, or alteration of your transmissions or content

7.2 Cap on Liability
In no event shall RLTO’s total liability to you for all damages, losses, and causes of action exceed the amount you have paid to RLTO, if any, for accessing this website or one hundred Qatari Riyals (QAR 100), whichever is greater.

7.3 Basis of Bargain
The limitations and exclusions of liability set forth in this section are fundamental elements of the basis of the bargain between RLTO and you.

8. Indemnification
You agree to defend, indemnify, and hold harmless RLTO, its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
Your violation of these Terms
Your use of the website
Your violation of any third-party right, including intellectual property rights
Any information or content you submit through the website

9. Third-Party Links
This website may contain links to third-party websites or services that are not owned or controlled by RLTO. RLTO has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that RLTO shall not be liable for any damage or loss caused by your use of any such third-party content, goods, or services.

10. Termination
RLTO reserves the right to terminate or suspend your access to all or part of the website, with or without notice, for any reason, including without limitation:
Violation of these Terms
Suspicion of fraudulent or illegal activity
Technical or security issues
At RLTO’s sole discretion
Upon termination, your right to use the website will immediately cease.

11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Qatar, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Qatar, and you hereby consent to the personal jurisdiction and venue thereof.

12. Dispute Resolution

12.1 Informal Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute informally by contacting RLTO at legal@rlto.qa.

12.2 Formal Proceedings
If informal resolution is unsuccessful, any disputes shall be resolved through the courts of Qatar as specified in Section 11.

13. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14. Waiver
No waiver by RLTO of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of RLTO to delay in exercising any right or remedy shall not constitute a waiver of such right or remedy.

15. Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices published by RLTO on this website, constitute the sole and entire agreement between you and RLTO regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

16. Contact Information
For questions about these Terms and Conditions, please contact:
Legal Department
Ras Laffan Terminal Operations (RLTO)
Ras Laffan Industrial City, State of Qatar
legal@rlto.qa
+974 4XXX XXXX